How do I book in to a workshop?Click on 'Workshops' and choose whether to view the workshops in calendar view, list view or view by location for your desired event.
Follow the steps through our simple booking system.
Will I be sent a ticket?We do not issue paper or digital tickets but you will receive a booking confirmation email when you book your place. This is your proof of purchase should you wish to print it off. We will have your booking information on our list on the day.
What do I need to bring to my workshop?All you need to bring is yourself, your glasses if you wear them and something to tie your hair back. And of course a smile!
Do you sell gift vouchers?Yes we do! Half Day andFull Day Gift vouchers can be purchased here.
The workshop I want is sold out! Do you have a cancellation list?If the workshop you wanted has sold out, email us at firstname.lastname@example.org and we will add you to our waiting list. If any places become available, we will let you know.
I can't make it to my workshop, what shall I do?As per sections 3, 4 and 5 of our terms and conditions, we are unable to give refunds within 2 weeks of the event for workshop tickets. Let us know as soon as you can so that we can re-advertise your space. If we are able to fill it, we will issue you with a voucher for the full value of your purchase that you can spend at any of our workshops of the same value. You have 2 years from the issue of the voucher in which to redeem it.
What if I am late?If you are more than 30 minutes late you may be able to keep your sessions but the choice of projects will be limited because of the difficulty level and tight time schedule.
If I cannot come, can I let a friend take my place?If you cannot make it to your workshop you need to let us know first because there may already be a waiting list. If you would like to suggest the name of a replacement and there is no-one waiting for a space, we will happily offer it to your suggested replacement.
Is there an age limit at your workshops?8 is the youngest we can teach in our workshops. We ask that anyone between the ages of 8 and 16 is accompanied by an adult who DOES NOT have to participate in the class. Children between 8 and 12 years old will be asked to chose from a simpler selection of projects.
Can I suggest a venue?We are always looking for new venues and would be over the moon if you could provide us with a little information about your suggested venue. Please email us at email@example.com with your suggestions.
Are you available for private bookings?Whether it's 1 to 1 or a group, We cater for all special occasions including Hen and Stag do's, Birthdays Anniversaries and Team Building experiences. Email us at firstname.lastname@example.org or fill in our contact form with your requirements and we will let you know what's available.
Can we make our engagement or wedding rings with you?Yes of course, It is such a privilege to enable you to make such meaningful and personal jewellery. Please email us at email@example.com or fill in our contact form to make the necessary arrangements.
I have a complaint, what can I do?While we try to provide the absolute best service possible, Its likely that we wont always get it right. If you feel that we have somehow not lived up to your expectations, please let us know by emailing us at firstname.lastname@example.org or fill in our contact form so that we can try and address whatever issues you wish to raise. We are committed to ensuring the well being and satisfaction of all our students and hosts. We welcome any suggestions you may have relating to the improvement of our service.
Safety In Our WorkshopsOur priority is your safety, however, there are some tools and processes that may cause harm if not used correctly. You should follow our guidance and instruction at all times and follow these simple safety measures. Please remember you will be attending this course at your own risk!
Long hair must be tied back and no loose clothing. Please don't use hairspray as it is highly flammable!
Safety glasses should be worn when using soldering and pickling areas
Alcohol must not be consumed at or in the hours before the workshop
We are bound by the safety policies of our venues. We want to ensure the safety of our students at all times willl be following government guidelines relating to Covid-19.
All students are provided with a complete set of hand tools for their use alone during the session thus dramatically reducing the amount of shared tools that are used. There will however, be occasions where we, the tutors, will have to be in close proximity to you, the Student, in order to show fine detailed explanations and demonstrate the use of small tools.
Hand sanitizing gel and sterilizing surface wipes are provided at each workstation and we encourage regular use of these.
Unfortunately, we cannot offer refreshments but we encourage you to bring your own drinks if you wish. Please remember to bring a packed lunch if you are attending an all day workshop as we are not always near a shop. Fresh drinking water is always available!
Please do not attend if you are feeling unwell or have suspected symptoms of the Covid 19 virus.